Delivery and returns

Delivery

Shipping is free from $100 of purchase.

This offer is valid in Canada on merchandise ordered through the website and excludes taxes. A $10 fee applies for delivery of orders under the $100 threshold.

Merchandise is shipped from Canada and all prices are in Canadian dollars. Candide LIVING does not currently offer international delivery

Initiate a return

We hope you love your candide LIVING purchase, but if you're unsatisfied for any reason, we're happy to take back undamaged, unwashed products in their original packaging, within 30 days of receipt.

Contact us at bonjour@candideliving.com mentioning the item(s) you wish to return and indicate the reason for the return. We will send you a return label.

Please note that we do not cover the delivery costs of returns. Once we receive your items, we will issue a refund, deducting the $10 cost from your standard shipping label.

Please note that sale items can only be exchanged or returned for store credit.

Initiate an exchange

We hope you love your candide LIVING purchase, but if you are unhappy for any reason and would like to exchange for another product, we are happy to take back undamaged products that have not been washed, in their original packaging, within 30 days of receipt.

Contact us at bonjour@candideliving.com mentioning the item(s) you wish to exchange. We will send you a return label.

Please note that we do not cover the shipping cost of returns/exchanges. Once the item is received, we will contact you with a store credit, less the cost of your standard shipping label of $10, which can be used towards the purchase of the desired item, subject to product availability.

Please note that sale items can only be exchanged or returned for store credit.

Questions ?

If you cannot find the answer to your question in the FAQ section, please contact us at bonjour@candideliving.com and we will be happy to assist you.